F.A.Q.

General

What do I do once I finish my project?

Send it off for finishing! You can either take it to your LNS (local needlepoint shop) or feel free to send it back to me! I am happy to work with you to finish your beautiful project!

Do you sell threads?

I do not hold inventory of threads at any given time but have full access to order threads in order to kit your project. Please let me know when placing the order if you are interested in threads as to not delay your order.

What is your return policy?

Due to the nature of the business and that all canvases are hand-painted, I am unable to accept any returns or cancellations on orders once they have been paid for.

How long does it take my order to ship?

If the canvas is in stock then it will ship out within 1-3 business days.

Do you tape the edges of the canvas?

I do it better! I sew the edges of the canvas for you so you don’t have to deal with annoying tape!

Custom Orders

Do you do custom orders?

Yes!

How do I make a custom order?

Check out my custom order inquiries page to submit a request for a quote or send me an email directly to Shana@SBTstitches.com

How long does it take to make my custom order?

Once payment is received and design is approved, custom orders typically ship out in 3-5 weeks.

How do I know I will like my custom order?

Before any custom order is painted we go through an extensive design process with digital mockups to ensure you will love your design! If you are unhappy with it when you receive it, email us & we will discuss what the best option is!

Do you include stitch guides?

If you are interested in having a stitch guide accompany your design, please include that in the details of your custom order.

Stitch Club

Do you teach classes?

YES! Check out our stitch club page for more information!

How do I sign up for a stitch club?

There is a link for registration on our Stitch Club page

What if I can’t make it to any of the times offered in stitch club?

I try to accommodate many different times to offer the classes but understand that everyone has busy and demanding schedules. One-on-one private classes can be arranged if you send us an email (Shana@SBTstitches.com).