FAQ
What is your return policy?
We accept returns on unstitched canvases, unopened skeins of threads and accessories within 30 days from purchase date. If you have any questions about a product or our return policy, please don’t hesitate to call us at 305-332-3344, or email us at orders@sbtstitches.com
How & where do you ship?
We ship via USPS Priority Mail. All items have a flat rate shipping cost of $5 or free shipping over $50. At this time, we can only offer domestic shipping within the United States.
Do you offer curbside pickup or delivery?
Yes! When placing an order, please select the pickup option if you would like to pick up your order from our Miami location.
Product Availability
Canvases, threads and accessories listed on our website as in stock should be available to ship within 1-3 days.
What if a canvas I want is sold out?
If you are interested in something that is not available on the website, please contact us so we can order it for you!
If I choose for you to kit my canvas for me when shopping online, what threads will you choose?
We carry Silk & Ivory, Silk Lame Braid, Very Velvet, Fyre Werks, Essentials, DMC Perle 5, Silk Road Fibers, Pepper Pot & Threadworx Overdyed Perle Cotton #5. We will choose what we think looks best for the canvas & send you a separate invoice for threads. If you want something specific, please call/text the shop 305-332-3344 after you place your order online.
Do you accept custom orders?
Custom orders are case by case. If you would like to discuss a custom order, please email us at hello@sbtstitches.com or call/text the shop 305-332-3344
Do you teach classes?
Yes, we currently offer in-shop classes in our Miami location and offer 3 different levels of live, online classes. Click here to view our online class options.
What if I can’t make any of the times offered for the online class?
We always send out the recording of the class after the class is over. You have the option of viewing just the recording if you like. If you are interested in one-on-one private classes, please send us an email at hello@sbtstitches.com or call us at 305-332-3344
Do you offer loyalty points?
Yes! You can earn 1 Stitch Star for every dollar spent & earn rewards and discounts!
500 Stitch Stars = 1 Free Skein of Thread
750 Stitch Stars = 20% off coupon
1000 Stitch Stars = $50 off coupon
1500 Stitch Stars = 25% off coupon
2000 Stitch Stars = $75 off coupon
3000 Stitch Stars = $100 off coupon
4000 Stitch Stars = $150 off coupon
5000 Stitch Stars = $200 off coupon
7500 Stitch Stars = 30% off coupon
10000 Stitch Stars = $300 off coupon