F.A.Q.

General

What do I do once I finish my project?

Send it off for finishing! You can either take it to your LNS (local needlepoint shop) or feel free to send it back to me! I am happy to work with you to finish your beautiful project!

Do you sell threads?

I do not hold inventory of threads at any given time but have full access to order threads in order to kit your project. Please let me know when placing the order if you are interested in threads as to not delay your order.

What is your return policy?

Due to the nature of the business and that all canvases are hand-painted, I am unable to accept any returns or cancellations on orders once they have been paid for.

How long does it take my order to ship?

If the canvas is in stock then it will ship out within 1-3 business days.

Do you tape the edges of the canvas?

I do it better! I sew the edges of the canvas for you so you don’t have to deal with annoying tape!

Custom Orders

Do you do custom orders?

Yes!

How do I make a custom order?

Check out my custom order inquiries page to submit a request for a quote or send me an email directly to Shana@SBTstitches.com

How long does it take to make my custom order?

Once payment is received and design is approved, custom orders typically ship out in 3-5 weeks.

How do I know I will like my custom order?

Before any custom order is painted we go through an extensive design process with digital mockups to ensure you will love your design! If you are unhappy with it when you receive it, email us & we will discuss what the best option is!

Do you include stitch guides?

If you are interested in having a stitch guide accompany your design, please include that in the details of your custom order.

Stitch Club

Are your classes live?

Yes! All of our classes are live through a webinar and meet at 7pm EST. You can ask as many questions as you’d like and we do get lots of stitching in as well!

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What if I can’t make it to the scheduled time?

All of the classes are recorded and the recordings are sent to each person after the class. If you know that you cannot be there, email me and we can try to work something out!

How do I know if I am ready for the Decorative Stitches class?

You should have completed at minimum a few canvases already and feel confident in your stitching ability. If you are still getting stuck on basic techniques and do not know how to fix your mistakes, this is not the class for you.

What do I need to buy for your class?

NOTHING! Each class comes with a kit that includes the canvas, threads, scissors, needles, threaders and more!

Do you ship the kits international?

As of now I do not unfortunately. I have not been able to find a cost effective way to ship international.

How do I sign up for the classes?

Click on the “workshop” pages located under the “shop” tab. Pick which class you want and choose a date!

I have never needlepointed before! Where do I start?

You should definitely start in our Techniques Class! In this class you will learn the proper techniques to get started in needlepoint as long as 4 stitches that can be applied to any canvas!

What if we do not like the designs for the class? Can we change them?

Unfortunately, no. For the sake of the class, we prefer everyone to be working on the same canvas together. If you prefer to buy your own threads then be my guest but I cannot take out the cost of the threads from the class.